Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at pizzasmods.rest, place orders, use our services, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal information in a transparent, responsible manner in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable federal and state regulations.

1. Who We Are

Mod Pizza operates the website pizzasmods.rest and provides food ordering and related services to customers across the United States. We are the data controller responsible for your personal information collected through our online and offline channels.

For all privacy-related inquiries, you may contact us using the following details:

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The categories of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, participate in a promotion, or contact us for support, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, and ZIP code)
• Date of birth (where required for age verification or promotional purposes)
• Username and password for account access
• Profile photo (if voluntarily uploaded)

2.2 Order and Transaction Information

When you place a food order or make a purchase through our website, we collect information related to that transaction, including:

• Items ordered and order history
• Order preferences, dietary restrictions, and customizations
• Payment information (credit/debit card numbers, billing details — note: full payment card data is processed by our secure third-party payment processor and not stored directly by us)
• Transaction amounts and dates
• Delivery or pickup information
• Gift card or promotional code usage

2.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and services, including:

• Pages visited, time spent on each page, and navigation paths
• Search queries entered on our website
• Links clicked and buttons selected
• Frequency and duration of your visits
• Referring URLs (the website you came from before visiting ours)
• Shopping cart activity and abandoned cart information

2.4 Device and Technical Information

When you access our website from any device, we automatically collect technical information, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, tablet, smartphone)
• Screen resolution and display settings
• Unique device identifiers
• Mobile network information
• Time zone and language settings
• Cookie identifiers and similar tracking technologies

2.5 Location Data

With your consent, we may collect precise or approximate geolocation data from your device in order to help you locate the nearest restaurant, offer location-based promotions, or facilitate delivery services. You may disable location access through your device settings at any time.

2.6 Communications and Feedback

When you contact our customer support team, complete a survey, leave a review, or communicate with us by email, phone, or through our website's contact forms, we collect the content of those communications, including any personal information you choose to share.

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms, if you log in using a social account (e.g., Facebook, Google)
• Third-party delivery partners or platform integrations
• Marketing analytics providers and advertising networks
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for a variety of business purposes, all of which are grounded in legitimate interests, contractual necessity, legal obligation, or your consent. Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders and manage transactions
• To provide delivery or facilitate pickup services
• To manage your account and maintain your order history
• To process payments and prevent fraudulent transactions
• To send order confirmations, receipts, and status updates
• To respond to customer service inquiries and resolve disputes

3.2 Personalization and User Experience

• To remember your preferences, saved orders, and customizations
• To recommend menu items based on past orders
• To tailor the content and layout of our website to your preferences
• To enable loyalty programs and rewards tracking

3.3 Analytics and Website Improvement

• To analyze website traffic and usage patterns
• To monitor and improve the performance and functionality of our website
• To conduct research and develop new products, services, and features
• To identify and fix technical issues

3.4 Marketing and Promotions

• To send you promotional emails, newsletters, and special offers (with your consent where required)
• To display targeted advertisements on our website and third-party platforms
• To conduct contests, sweepstakes, and loyalty programs
• To measure the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at [email protected].

3.5 Legal Compliance and Safety

• To comply with applicable federal and state laws and regulations
• To enforce our Terms of Service and other agreements
• To protect the rights, property, and safety of Mod Pizza, our customers, and the public
• To detect, investigate, and prevent fraud, abuse, and other illegal activities
• To respond to lawful requests from government and law enforcement authorities

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers may have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain its confidentiality. Categories of service providers include:

• Payment processors: To securely process credit/debit card transactions and prevent payment fraud
• Delivery partners: To fulfill delivery orders and provide real-time tracking
• Cloud hosting and IT service providers: To host our website and store data securely
• Email and communication platforms: To send transactional and marketing communications
• Analytics providers: Such as Google Analytics, to help us understand website usage
• Customer support software providers: To manage support tickets and live chat
• Marketing and advertising platforms: To deliver targeted ads and measure campaign performance

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights or property of Mod Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

4.3 Business Transfers

In the event that Mod Pizza is involved in a merger, acquisition, asset sale, reorganization, or other business transition, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so, such as when you opt in to a joint promotion with a partner brand.

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect and store information about how you use our website. This helps us provide you with a better, faster, and safer experience.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, such as maintaining your session when you log in or keeping items in your cart.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information about page visits, traffic sources, and navigation patterns.
• Functional Cookies: Allow us to remember your preferences and settings, such as your language preference or saved addresses.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

5.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some of its features.

For detailed information about the cookies we use, including how to opt out of specific types of cookies, please refer to our full Cookie Policy available on our website at pizzasmods.rest.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our website.
• Secure Payment Processing: Payment card information is processed using PCI DSS-compliant payment processors. We do not store full payment card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need. All employees with access to personal data are trained on data protection practices.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and other technical measures to protect our network infrastructure.
• Regular Security Audits: We conduct periodic reviews and audits of our security practices and data handling procedures.
• Incident Response: We maintain an incident response plan to address potential data breaches promptly and effectively.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following retention periods apply as a general guide:

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you. In some cases, we may retain your information for longer periods if required by law or for the establishment, exercise, or defense of legal claims.

8. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights and providing you with a clear process to exercise them.

8.1 Rights Available to All U.S. Users

Under applicable federal and state privacy laws, including the FTC Act, you have the following general rights:

• Right to Know: You have the right to know what personal information we collect about you and how we use it.
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
• Right to Accuracy: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know (Detailed): You have the right to request that we disclose the specific categories and pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as defined under CCPA/CPRA. We do not sell personal information for monetary consideration, but we may share data with advertising partners, which may constitute "sharing" under California law. To opt out, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary to provide the requested services.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, usable format, to the extent technically feasible.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, you may submit a verifiable consumer request to us using the following methods:

• By Email: [email protected]
• Through our Website: pizzasmods.rest

For your protection, we will need to verify your identity before processing your request. This may involve confirming information associated with your account, such as your email address, order history, or other identifying details. We will respond to your request within 45 days. If we need additional time, we will notify you of the extension and the reason for it. We may extend the response period by an additional 45 days where reasonably necessary.

You may designate an authorized agent to make a request on your behalf. If you use an authorized agent, we may require written permission and direct verification with you to confirm the request.

9. Children's Privacy

We do not knowingly collect personal information from children under the age of 18. Our website and online ordering services are not directed at or designed for children. If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us immediately at [email protected], and we will take steps to delete such information from our records.

In addition to the above, we comply with the Children's Online Privacy Protection Act (COPPA), which prohibits us from collecting personal information from children under the age of 13 without verifiable parental consent. If we discover that we have inadvertently collected information from a child under 13, we will promptly delete it.

10. International Data Transfers

Mod Pizza is based in the United States, and our primary data processing activities occur within the United States. However, some of our third-party service providers and business partners may be located in, or operate from, countries outside the United States. As a result, your personal information may be transferred to, stored in, or processed in a country other than your country of residence.

When we transfer personal information internationally, we take appropriate steps to ensure that your information is protected to a standard consistent with applicable U.S. privacy laws. These steps may include:

• Entering into data processing agreements with service providers that include data protection obligations consistent with applicable law
• Ensuring that recipients of personal data implement appropriate technical and organizational security measures
• Transferring data only to jurisdictions that provide an adequate level of data protection or where appropriate safeguards are in place

By using our website and services, you understand and acknowledge that your personal information may be transferred to and processed in the United States and other jurisdictions. If you have questions about international data transfers, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Mod Pizza. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices. When you click on a link to a third-party website, you do so at your own risk, and we encourage you to review the privacy policies of any third-party websites you visit.

We may also integrate third-party services into our website, such as social media plugins, embedded maps, or payment widgets. These integrations may allow third parties to collect information about your visit to our website, subject to their own privacy policies.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, our website does not respond to DNT signals because there is no universally accepted standard for how websites should respond to such signals. We will continue to monitor developments in this area and update our practices as standards emerge.

You may, however, use the cookie management tools described in Section 5 of this policy to limit certain types of tracking on our website.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage
• Send an email notification to registered users if the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy have been posted constitutes your acceptance of the revised policy.

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with applicable privacy laws or this Privacy Policy, we encourage you to first contact us directly so that we can address your concerns:

We will investigate your complaint and respond within a reasonable timeframe.

14.1 Complaints to Regulatory Authorities

If you are not satisfied with our response to your complaint, or if you believe we are processing your personal information in violation of applicable law, you have the right to lodge a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws in the United States, including rules related to privacy and data security. You can file a complaint at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may submit complaints to the California Privacy Protection Agency regarding violations of the CCPA/CPRA. Visit cppa.ca.gov for more information.
• State Attorney General Offices: Residents of other states may also have the right to file privacy complaints with their respective state Attorney General's office.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to resolving any privacy-related matters promptly and transparently.

We aim to respond to all privacy-related inquiries within 30 days of receipt. For complex requests, we may require additional time and will notify you accordingly.